Worldwide Users

Law Firm Virtual Receptionist for 24/7 Intake and Booking

A law firm virtual receptionist answers your phones, takes down new case details and books consultations when your staff can’t. The DBT AI does it with AI, day and night. It answers every call, asks your intake questions and books qualified callers with an attorney. It also calls new web leads within seconds and follows up until they book.

Answers, screens and books · Done for you · Setup fee + per minute

Where a Law Firm Receptionist Can’t Keep Up

Someone with a new legal problem often calls a few firms and books with the first one that picks up and offers a consultation. One law firm receptionist can’t answer every line, return every web inquiry and confirm every booking, so good cases slip away before an attorney ever hears about them.

Calls Ring While You’re in Court

Attorneys are in hearings and the front desk is on another line. The caller hits voicemail and dials the next firm on their list.

Emergencies Happen After Hours

Urgent legal problems rarely wait for business hours. By the time your office opens, the caller may have already booked with another firm.

Web Inquiries Sit Until Morning

Contact forms from your website and ads land in an inbox after hours. Nobody calls back until the next day, and interest cools fast.

Consultations Slip Off the Calendar

A consultation is booked, but nobody calls to confirm it. The prospect forgets, or hires someone else, and the attorney’s hour sits empty.

How Our Legal Appointment Setting Software Works

Here’s what happens from the moment a potential client contacts your firm to the moment they’re booked on an attorney’s calendar. Your staff doesn’t have to step in.

Step 01

A New Call or Web Lead Comes In

A potential client calls your firm, or fills out a contact form on your website or from an ad. The AI answers the call. For form leads, it calls them back within moments.

Step 02

The AI Completes the Intake

It asks your intake questions in plain words: what type of case it is, what happened, and when and where it happened. If the caller asks for legal advice, it tells them the attorney will answer that in the consultation.

Step 03

A Consultation Is Booked

If the case fits your firm, the AI books a phone, video or in-office consultation with the right attorney. The attorney gets the intake notes before the meeting, and the client gets reminder calls and texts.

Law Firm Answering Service by Practice Area

This legal AI answering service greets callers with your firm’s name and follows the intake you set for each practice area. Every call aims for one result: a booked consultation.

Personal Injury Intake

It works as an AI appointment setter for personal injury firms. It asks about the accident, the injuries and the date, then books a case review.

Family Law Calls

Callers going through divorce, custody or support issues are handled calmly, asked a few key questions and booked with a family law attorney.

Immigration Inquiries

People asking about visas, green cards, or citizenship share their situation and choose a consultation time that suits them.

Criminal Defense Calls

For an arrest or upcoming court date, it takes the details, sends your team an urgent alert and books the soonest open consultation.

Estate and Business Law

Questions about wills, trusts, contracts or forming a company are answered with a booked meeting on the right attorney’s calendar.

Existing Client Calls

Clients asking about their case leave a message with the key details, and the summary goes straight to their attorney’s team.

AI Receptionist for Law Firms That Fills Consultations

Answering the phone is only the start. Our AI receptionist also calls back web leads, follows up with people who haven’t booked, and reminds clients before their consultation, so more inquiries end up in front of an attorney.

After Hours Answering Service for Law Firms

Your intake doesn’t close at 5 p.m. Calls at night, on weekends and on holidays are answered with your firm’s name, taken through intake and booked into the next open consultation slot. Urgent matters trigger an alert to your team.

Fast Callbacks and Intake Follow-Up

A web lead is warmest the minute it arrives. Form leads from your website and ads get a call before they contact the next firm. If they don’t pick up, follow-up by call and text continues for several days. Read our guide to law firm intake follow-up.

Consultation Reminders and Rebooking

A consultation only counts if they show up. Before each consultation, the client gets a reminder call and a text at the times you choose. They can confirm or cancel on the call, and anyone who cancels or misses it gets a separate call to book a new time.

Why Attorneys Choose Our AI Appointment Setter

Many firms use a live answering service that takes messages for the attorney to return later. Our virtual receptionist for attorneys does more: it runs your intake and books the consultation while the caller is still on the line.

Live Answering Services

The DBT AI

Legal Appointment Scheduling Software That Fits Your Firm

Consultations booked by the AI go straight onto each attorney’s Google or Outlook calendar, and intake notes save to your CRM. As appointment scheduling software for legal firms, it works from the same calendars your team already checks every day.

Law Firm Virtual Receptionist FAQs

How quickly should law firms respond to new leads?

Within minutes, not hours. People with a legal problem often contact several firms at once and hire the one that responds first and makes it easy to book. That means answering calls live and calling web inquiries back while the person is still at their screen, including evenings and weekends.

How do missed calls hurt a law firm?

A missed call is often a lost case, not just a delay. The caller usually tries the next firm instead of leaving a voicemail, so the money spent on ads, SEO or referrals to get that call is wasted. Over time it also shapes your reputation, because people remember the firm that never called back.

How can I reduce no-shows at my law firm?

Confirm every consultation by phone and text a day or two before, keep the gap between booking and meeting short, and make it easy to cancel so you can fill the slot. Following up quickly with anyone who misses their time also brings many of them back. The DBT AI handles each of these steps for you.

What deadline reminders can law firms automate?

Client-facing reminders are the easiest to automate: consultations, signing meetings, document drop-offs and other appointments. Court deadlines and statute of limitations dates belong in your practice management or docketing software, where attorneys can review them. The DBT AI handles the appointment side with reminder calls and texts.

How do you deploy AI agents in a law firm without disrupting the team?

Start with one job, such as after-hours calls or new-client intake, rather than changing everything at once. Write down your intake questions, connect the attorneys’ calendars and listen to a test call before going live. The ABA’s Formal Opinion 512 (2024) says lawyers should understand the AI tools they use and protect client information, so review call recordings in the first few weeks.

How much does a law firm answering service cost?

Live answering services usually charge per call or sell monthly plans with a set number of minutes, and extra minutes cost more. The DBT AI has a one-time setup fee, then a per-minute rate for actual call time, with no per-call or per-booking fees. See our pricing for details.

Do you offer website chat as well as phone answering?

No. The DBT AI focuses on phone calls and texts. Instead of a chat window, it calls people who fill out your website or ad forms and books them by phone, which tends to move people to a consultation faster than a chat thread.

Is an answering service worth it for a small law firm?

For most small and solo firms, yes, because one missed new client can cost more than months of service. It matters most for practice areas where calls come in at all hours, like criminal defense, personal injury, and family law. An AI option keeps costs tied to the minutes you actually use.

Book More Consultations
Without Adding Staff

Tell us your practice areas and intake questions. We’ll set up The DBT AI to answer, screen and book potential clients onto your attorneys’ calendars, day and night.

One-time setup fee + per minute · Done for you

Worldwide Users

Law Firm Virtual Receptionist for 24/7 Intake and Booking